Buddha Teas - FAQs
Why is my payment failing?
Please accept our apologies if you have recently experienced difficulty making a card payment on our website. We are working with our credit card processors to solve this issue permanently, and with the highest level of security - 3DS2. We are pleased to report that a temporary solution seems to be working well for approximately 80% of transactions. However, if your payment is still being declined, here are a few solutions that may help in the meantime:
- If you are looking to purchase the non-CBD teas, then please visit our sister website - The American Pantry, which also features the Buddha Teas range. Here is a link straight to the page - https://theamericanpantry.co.uk/collections/buddha-teas
- If you are ordering the CBD teas, please contact firstname.lastname@example.org with details of which products you would like and your delivery details (you can even email us a screenshot of your shopping cart on the checkout page), or call us on 01454 219445 and we will be happy to raise a bespoke invoice for you.
We will be in touch just as soon as the new payment platform is fully operational, but please do not hesitate to call or email us if you have any questions or concerns in the meantime.
What does the USDA certification label mean?
For you, our USDA label means that you are receiving teas and infusions made from 100% organic herbs, grown without the use of chemicals, pesticides, and other pollutants. Rest assured, you’ll be drinking nothing less than pure, natural herbal infusions that have been made from only the best organic ingredients.
Are your teas caffeine-free?
Buddha Teas offers a vast selection of herbal infusions that contains many caffeine-free options. We also carry a number of green teas, black teas, and various speciality teas and green tea blends that contain naturally occurring caffeine. If you are interested in caffeine-free options, please refer to the caffeine-free section of our site, listed for your convenience.
Is it normal for tea bags to appear dusty or oily?
Some of our teas have been ground into a fine powder, which allows for better steeping and a stronger concentration in each cup. Because the bags are porous to allow the water to circulate within the tea bag, small amounts of herbs may escape the tea bags. Natural oils present in some of the herbs may also give the tea bags an oily appearance, which is normal and not a cause for concern. Since we only use natural herbal ingredients, any staining or dust found on the tea bags is natural, and not related to any artificial additives.
Are your tea bags bleach-free?
Absolutely. We understand that many of our customers choose to drink herbal infusions as part of a healthy, natural lifestyle. For this reason, we’ve taken the extra step of making certain that our tea bags are also chemical and chlorine-free, saving you from the threat of harmful dioxins and other unnecessary chemicals. As a result, our tea bags are not only healthier for you than the standard bleached variety, but are also 100% biodegradable and environmentally friendly.
Are your tea boxes recyclable?
In an effort to utilise the most environmentally conscious methods we possibly can, we have made our tea boxes from recycled materials. Our boxes are 100% recyclable, making it easier for you to do your part in remaining eco-friendly as well.
Can these teas be made iced?
All of our herbal infusions and tea blends can be enjoyed hot or iced according to preference. In order to prepare a blend in its iced form, simply prepare it as you normally would. After the brew has cooled, it can be refrigerated or poured over ice as desired.
Do you ship internationally?
No, Buddha Teas UK ships only in the United Kingdom: England, Ireland and Isle of Man.
Do any of these herbal infusions come with unwanted side effects?
Our infusions have been made from safe herbs that very rarely present the drinker with any unwanted side effects as long as they are ingested according to recommendation. If you feel that you may be experiencing any abnormal side effects or reactions from any herbs, it is strongly advised that you seek medical advice immediately.