Shipping, Returns & Guarantee
- Orders from £0 - £14.99 the delivery charge is £5.00
- For all orders over £15 delivery is free.
- Orders to Ireland have a flat rate of £20 for orders of any size
- Orders to The Isle of Man have a flat rate of £10 for orders of any size.
All our orders are shipped via a standard 48hr Royal Mail postal service.
Orders placed Monday to Friday before 1pm will be dispatched the same day for delivery on the above standard delivery basis.
Orders placed on a Friday after 1pm, but before Monday 1pm, will be dispatched on the Monday.
Return and refund policy
Thank you for purchasing from Buddha Teas UK. We hope you'll be delighted with everything you purchase from us, both now and in the future.
Due to the nature of our business and for the safety of our customers, items purchased from us need to be returned within 30 days of the receipt, unopened and in their original condition. You can return products by hand or by post to:
Buddha Teas UK, C/O Diamond Logistics, Unit 11 Pucklechurch Trading Estate, Pucklechurch, Bristol, BS16 9QH.
If any of our products arrived with you damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
Please do not hesitate to contact us if you have any questions regarding your purchases.
Please complete the following:
Please email service at email@example.com and include your original order number, what product(s) you are returning, and your name. You may also call us at 01454 219445.
Please wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address above.
Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges.